If you’re having difficulty signing in, here are a few common issues and how to resolve them.
"I Registered, But Can’t Log In"
Make sure you fully complete your account registration/onboarding.
You must click the invite link sent to you and complete the onboarding process.
If you skipped this step, go back to the invite link to finish registration.
Try these login options:
Click Forgot Password if you're using email.
Or choose Log in with Phone Number if that's how you registered.
"I’m Being Asked to Pay, But Was Told I Wouldn’t Have To"
This usually happens if you're not using the correct invite link to create your account.
Make sure you're logging in through the unique link sent by your provider.
This link gives you access and removes any payment prompts.
Can’t find your invite? Contact your provider or Mahmee support and we’ll resend it.
"I Can’t Find My Invite Link"
Here’s what to check:
Look in your email inbox, spam, or junk folders
Confirm with your provider that they used the correct email or phone number
Still can’t find it? Reach out to your provider or Mahmee care coordinators and we’ll send it again.
"How to Sign In With Your Phone Number"
Go to the Mahmee login page
Select “Log in with phone number” under the email and password fields
Enter your registered phone number
We’ll send you a 6-digit verification code via text
Enter the code to access your account
"How to Reset or Change Your Password"
You’ll need access to the email you used to register.
On the Mahmee login page, click “Forgot Password”
Enter your email and click Submit
If your email matches an account, we’ll send a reset link
Check your inbox (and spam folder) for the reset email
Click the link to create a new password and log in
Our care coordinators are available to assist 7 days a week.
Call us at 818-431-1118
Email us at [email protected]
Message us in the app